POST CUSTOMER SERVICE OFFICER – 5 POST
POST CATEGORY(S) MARKETING,MEDIA AND BRAND
EMPLOYER TANZANIA ELECTRIC SUPPLY COMPANY LIMITED (TANESCO)
APPLICATION TIMELINE: 2020-02-17 2020-03-01
DUTIES AND RESPONSIBILITIES
i. Provide quality services to the customers to ensure their needs are timely and effectively attended;
ii. Ensure all reported or documented technical faults (Temporary Breakdown) are closed and follow-up of the open issues and individual customers are done timely to ensure minimal complain and effectiveness of our service to clients;
iii. Handle all customer care issues at the region and become the official first point of contact with a customer to ensure no issues lay unattended and all complaints and cases are closed in the minimal time with less interruptions to a customer;
iv. Deal with customer service survey feedback to ensure excellent customer care services is given to our clients and their needs are responded timely;
v. Regularly and timely update customers in the region on issues regarding our services such as products and services; planned and unplanned maintenance; and
vi. Advice Regional Customer Relation Officer on all customer care issues at the region to ensure, value and quality services are provided.
QUALIFICATION AND EXPERIENCE
Bachelor Degree either in Marketing, Business Administration (majoring in Marketing or Public Relations) or Mass Communication and Public Relations from recognized Institution; Computer knowledge is compulsory; and relevant working experience of one (1) year in a reputable organization.
REMUNERATION TANESCO SARALY SCALE